PODCAST - When IT Hits the Fan: John Riffe

“Technology is what we do. It’s not who we are.”

                                                       — John Riffe

John Riffe reminds us: being a great IT leader isn’t about knowing every system or writing perfect code. It’s about leading people -- even when you don’t have all the answers.

On this episode of "When IT Hits the Fan", John Riffe, AVP, IT Infrastructure Solutions, joins Kristian Petillo to talk about what it really takes to lead through legacy systems, team stressors, rising vendor costs, and the unpredictable personalities behind every project.

From Biddy Soccer metaphors to Star Wars goal-setting, John offers both wit and wisdom -- and reminds us that leadership is more about empathy, repetition, and trust than micromanaging technical steps.

🔑 Key Takeaways:

✅ Why the best leaders don’t need to know how to do the job

✅ How “guardrails” help teams own the path to success

✅ Why metrics and repetition shift culture faster than commands

✅ How to lead into the unknown -- not just out of the past

✅ Why fun might just be your greatest leadership skill

Below let's listen to John Riffe:

Thank you, John Riffe, for your insights into IT. The well-informed knowledge you have shared on our podcast hopefully will help others.

#WhenTheITHitsTheFan #HealthcareIT #LeadershipInTech #DigitalHealth #TechLeadership #LegacySystems #VendorStrategy #PeopleFirstIT #RhynoHealthcareSolutions #RHYNOstrong #RHYNO

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Or, if you have stories, insights, or lessons to share with the healthcare IT community, we’d love to hear from you.

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