PODCAST - When IT Hits the Fan: Christy Pehanich
- The Rhyno Team
- Mar 31
- 2 min read
Updated: Jun 13
For many, it’s claims, codes, and collections. But after sitting down with Christy Pehanich, AVP of Revenue Cycle Operations for a $4B health system -- you quickly realize it’s so much more.
In this episode of When IT Hits the Fan, Christy walked us through the real story: a world of rising patient obligations, increasing complexity, and the need for IT and operations to speak the same language.
🔑 Key Takeaways:
✅ Patient cost is now one of the top three “payers” for most organizations -- and many can’t
keep up.
✅ AI and automation aren’t just nice-to-haves -- they’re critical for lowering cost-to-collect
and empowering your teams to work smarter, not harder.
✅ IT can’t solve what it doesn’t understand, and RCM teams need dedicated partners who
truly know their workflows.
✅ Value-based care won’t happen without regulation and healthcare needs a blueprint,
not just good intentions.
✅ Want to grow in RevCycle? Start with curiosity. Get out of your silo. Build real
relationships. And never underestimate your own potential.
Christy also spoke powerfully about mentorship, career growth, and the importance of cross-functional collaboration in modern healthcare.
The magic happens when IT professionals and RevCycle operators sit down shoulder-to-shoulder, learn from each other -- and build solutions together.
— Christy Pehanich
Below let's listen to Christy Pehanich:
Thank you, Christy Pehanich, for your insights into IT. The well-informed knowledge you have shared on our podcast hopefully will help others.
#RevenueCycle #HealthcareFinance #MedicalBilling #HealthIT #Automation #AIinHealthcare #RhynoHealthcareSolutions #Rhyno
💥 Got a Fan-Hitting Moment? Or a Lesson Worth Sharing?
If you're facing the chaos, the cleanup, or the quiet panic of a moment “When IT Hits the Fan”-- you're not alone. Let our 30+ years of experience become part of your team.
Or, if you have stories, insights, or lessons to share with the healthcare IT community, we’d love to hear from you.
